Terms & Conditions

Our Terms & Conditions


Protecting consumer privacy is very important to us. We collect personal information in order to offer or provide goods and services to our customers. We do not disclose customer information to third parties.


Credit card payments on this website are processed using Direct Payment Solutions (hereinafter referred to as DPS). DPS is committed to data security and uses a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. DPS stores the personal information you provide in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When DPS transmits sensitive information (such as a credit card numbers) over the Internet, DPS protects it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored on site are encrypted using 168bit 3DES encryption. DPS is also certified PCI-DSS compliant.

Refund policy

We expect that you absolutely understand that when you purchase or gift a plant to be planted from Native Trees that the tree will be planted with you, or on your behalf almost immediately. The plant is removed from its bag or root trainer to be planted. If for any reason you should change your mind we cannot rebag this plant to the condition that it was in prior to its planting and therefore we have a strict no-refund policy.


Native trees takes all care and uses accepted horticultural practices when planting. We take the greatest care and pride in producing trees to be of merchantable quality and to be true to name and description, however no warranty, implied or expressed, can be given as to description or performance,  therefore, we cannot warrant growth.  Native Trees does not undertake to replace failures. In some instances, a decision may be made to replace a particular tree after a Native Trees staff member has visited the site and viewed the dead or dying tree.

Prices are in New Zealand Dollars
(NZD) and include GST.

Natives, New Zealand Native Trees Nursery